Shipping & Deliverys
Go back to FAQsBelk Shipping
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We offer three levels of service: a) Standard; b) Premium 2-Day; and c) Express
Overnight. We also offer APO/FPO (Army Post Office/Fleet Post
Office) shipping. All shipping and handling charges will be calculated according
to the pricing
chart listed below. Depending on the destination of the package(s), you can
expect to receive
your order within 3-15 calendar days from the ship date. A business day is
considered any day
other than Saturday, Sunday, holidays or other business closings. Belk partners
with various
shipping industry leaders for merchandise delivery. Final delivery service is
determined by
levels of service or package weight.
Pricing Chart Merchandise and Gift Card Shipping Fees
*A surcharge of up to $25 may apply on oversized items. Surcharge is assessed per item, and is based on size and/or weight. The surcharge is in addition to any shipping fees. Please note: In order to utilize our Premium Two Day and Express Overnight shipping services, all orders must be placed by 1:00 PM (Eastern Time), Monday through Friday. Any Premium Two Day and Express Overnight request order, placed after 1:00 PM (Monday through Friday), will be processed the following business day. For all orders placed before 1:00 PM ET on Friday, the following business day is Monday (excluding holidays or other business closings). Belk.com orders are not delivered on weekends. |
| Belk can ship certain items to addresses containing a PO Box within the United States. Items that ship directly from a vendor and certain heavy or bulky items cannot be shipped to a PO Box and will be identified as such in your Shopping Bag. Standard Shipping is the only available option when shipping to a PO Box. |
| No, at this time belk.com only ships orders to the contiguous United States, Alaska, Hawaii, and Military APO/FPO addresses. |
| If the quantity displayed on your order summary page included in your package is 0 and the item is missing, it means that the item went out of stock between the time you placed the order and the time it was shipped. Please note, Belk does not backorder items and your credit card has not been charged for the missing item. |
| Belk utilizes distribution warehouses and our network of retail stores to fulfill orders. Because we may use our entire network of stores and warehouses to ship your online order, you may receive separate shipments for items you have ordered, as well as gifts with purchase. |
| To give you the best deal, some clearance shoes may be shipped without the original packaging. If your item was damaged during the shipping process, we are happy to accept the return. Please see our return policy for more details. |
Tracking Information
| Belk.com will send you an order confirmation email, which will include the order number as well as complete details of the order itself. If you are registered on belk.com, you can also view any past or current order information by clicking Order Status at the top of the page. |
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If you have created a belk.com account, you have two ways of tracking your order
online. First, please sign in (if not already signed in), and you will be able
to track your order through belk.com by clicking the "Order Status" link on the
top of any page. This will bring you to the "My Account Orders" page of
belk.com, where you can click on your order number and view the current status
of your order.
Second, after your order has been picked up by the carrier for shipment, you can track your order through the shipping carrier's website. The shipping confirmation email, sent to you after your order has been shipped will include the carrier's tracking number for your reference. (This option is available for tracking the status of your order whether or not you are registered on belk.com.) Please note, at this time, we are unable to offer tracking services on Belk Gift Card orders, APO and FPO orders. |
| For questions about your Belk Rewards Card, please dial: 1-800-669-6550, Monday – Saturday, 8:30am–7:00pm ET. For all other Customer Service questions, please dial: (980) 447-5442. |
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