Curbside Pickup FAQs
| All stores now offer curbside pickup! |
| Curbside Pickup is a part of our Free Store Pickup program and is available in all stores. Customers can place an order on the Belk app or belk.com and pick up their order from the convenience of their car. |
| Curbside pickup is fast, free and easy! Choose Free Store Pickup when adding items to your bag or at checkout. Once you’re notified the order is ready, you’ll get instructions on how to let us know you’re on the way so we can have your item(s) ready! |
| Free in-store and curbside pickup hours are 11AM-6PM Sunday, 10AM-8PM Monday-Saturday (hours may vary by store). Orders must be placed by 5PM to pick up order same day. If an order is placed after 5PM, the order will be ready at store open the following day. Orders can be picked up until store closing. |
| When your order is ready we will send you an e-mail with an option to let us know when you’re on the way, and whether you would like to pick your order up in-store or curbside. We will have your order ready when you arrive. While most orders will be ready in an hour or less, order size and demand can vary by store. |
| Items available for free store pickup will be marked as such on belk.com. Due to variations in the merchandise inventory from one store to another, some items may be available at your local store and some may not. Use the Free Curbside Pickup section on the product detail page or in Shopping Bag to locate an available store. |
| Merchandise inventory may vary from one store to another, and some may be shipped directly from vendors and not available at your local store. Only items available at your local store are available for Curbside Pickup. Merchandise availability changes frequently, so check back often! |
| Either person listed on the order information is allowed to pick up your store pickup or curbside order. |
| Once your belk.com order is ready, you have 10 days to pick up your order. You will receive an email reminder 24 hours before your order is returned to inventory and a refund is processed. |
| You will need your order pickup notification email and a photo ID. You may either print your email for reference or show it on your mobile device. |
| Pull up to the designated Curbside Pickup location at your local Belk store. Follow the instructions in your notification email to let us know you’re here. Please have your order pickup email and photo ID ready to show us through the window. Then, just pop your trunk and an associate will place your order inside. |
| You will be charged once a store confirms they have your merchandise and it is ready for pick up. |
| You may return your order in-store with your receipt or by mail following our Return Policy located here. |
| Please visit Customer Service online to begin a live chat with a customer service representative, or call us at (980) 447-5442. |
Same Day Delivery FAQs
| Same Day Delivery is a service that allows you to order on belk.com and have your items delivered right to your door that day! Same day delivery is available seven days a week, most days of the year, for select areas and ZIP codes. Same Day Delivery is not available for deliveries to PO Boxes, APO/FPO addresses or U.S. territories. |
Same day orders can only be placed by 2:00pm ET online at belk.com or in the Belk app. If you order after the deadline, you will see ‘tomorrow’ as an option in checkout.
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| Your cost for same day delivery is based on the shipping threshold. For orders over the day’s shipping threshold, same day delivery will be $9.95. For orders under the day’s shipping threshold, the cost of same day delivery will be $14.95. Elite free shipping does not apply to same day delivery shipments. |
| Same Day Delivery is offered through our delivery partners in select areas. |
| Orders placed by 2pm ET are eligible for Same Day Delivery. Orders placed after this deadline will be delivered the next day by 9pm. You can track your Same Day Delivery orders through the link provided with your order confirmation text or your “item is ready for pickup by driver” email and text messages. |
| The delivery person will find a safe place to leave your order, or may try to contact you at the phone number provided during checkout. If the delivery is not able to be completed, your order will be returned to the store, and a full refund of your order and shipping costs will be completed within 24 hours of it being returned. |
| Most in-stock merchandise from your local Belk store is available for Same Day Delivery, except for Fine jewelry over $500. Gift boxes and gift messaging are excluded from Same Day Delivery service. Item availability is not guaranteed. |
| Check the tracking link in your shipping confirmation email or text message. If the product is showing as delivered, be sure our delivery provider didn’t leave the product in a hidden location. If our delivery provider was unable to deliver your order, the tracking link will show ‘Returned Back to Sender’. The product will be returned to the store and your payment will be refunded within 24 hours. |
| Our goal is to process & ship your order as quickly as possible. You may cancel your order up to 15 minutes after the order has been submitted through your belk.com account. |
| For info on items purchased from belk.com, please visit our Returns & Refunds page. For info on Belk store merchandise returns, please refer to the back of your store receipt for instructions. |
