Returns & Refunds
Returns in Store
For any Belk store merchandise returns, bring your item and receipt to one of our stores to receive a refund or credit.
Returns by Mail
Belk Returns Center,
2100 Hamilton Place Blvd., Ste B
Chattanooga, TN 37421-6045
Marketplace Returns
Marketplace items cannot be returned to Belk stores or via Belk.com Customer Care. Contact the seller directly for returns information.
For returns with a receipt, packing slip or order confirmation email within 90 days of purchase, we will refund the full purchase price to the original form of payment.
For returns without a receipt, packing slip or order confirmation email or after 90 days of purchase, we will refund the lowest sale price offered in the last 60 days to a Belk gift card.
For Marketplace items contact the seller directly for return information. Learn more.
Please note that there are exceptions to our Standard Return Policy. Learn more.
Learn more.
Bring your item(s) and receipt, packing slip or order confirmation email to receive a refund or credit. If you can’t find your receipt, ask about our receipt look up.
To return items purchased at belk.com by mail, follow these steps:
On your packing slip, please indicate the reason for return beside the item description.
Package the slip, your item and appropriate packing materials. Please note that Belk cannot accept merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.
Belk Returns Center,
2100 Hamilton Place Blvd., Ste B
Chattanooga, TN 37421-6045
Please note that customers are responsible for return shipping costs. Return shipping costs will be issued to a Belk Gift Card only if:
We recommend shipping your package via FedEx or USPS insured services so your shipment can be tracked to our return center.
You Have Options. We want you to be 100% satisfied with your purchase, but we know stuff happens. Please contact Customer Service with any questions regarding your purchase including returns at 1-844-466-3456. Here are your options for returns & exchanges:
No Returns/Exchanges on the following Items:
Requirements for all Returns/Exchanges:
- Proof of purchase.
- Merchandise must be in new condition as determined by Conn’s.
- Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount). All free promotional items tied to the purchase must also be returned.
- Delivery and installation charges will not be refunded on any returns.
- A second delivery fee will be charged on all exchanged merchandise unless original merchandise has been inspected by a Conn’s service technician and is found to be defective or the original merchandise fails within 24 hours of delivery or 72 hours if purchased with a Retail Service Agreement (RSA).
*15% restocking fee is due at the time of the return/exchange. If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties. If your product fails while under the Conn’s Replacement Product Program (RPP), it will be replaced under the terms of the RPP. Charges for installation and delivery services are nonrefundable after the services have been performed. All refund checks will be processed within 10 calendar days.
Customers must contact the marketplace seller directly for assistance with returns or exchanges. Marketplace items cannot be returned to Belk stores or via Belk.com Customer Care.
Return instructions including Marketplace seller customer service contact information are available on the seller information page. You can find the seller page by clicking on the seller name of the item in your order history or your order confirmation email.
Charges for shipping and returns may vary by Marketplace seller.
For Marketplace items contact the seller directly for return information. Learn more
Must be returned with receipt, packing slip or order confirmation email within 45 days of purchase. Item(s) must be in their original condition with all tags attached. We will refund the full purchase price to the original form of payment.
Must be returned with receipt, packing slip or order confirmation email within 45 days of purchase. Item(s) must be in their original condition with all tags attached. We will refund the full purchase price to the original form of payment.
Must be returned with receipt, packing slip or order confirmation email within 90 days of purchase. We will refund the full purchase price to the original form of payment.
All purchases are final sale and not eligible for returns or exchanges. Although we try to select only the best vintage products, your What Goes Around Comes Around item may have irregularities and imperfections due to normal wear and tear.
Last Chance merchandise ending in $.94
All purchases are final sale and not eligible for return or exchange
We are unable to accept returns in store for the following products purchased on belk.com:
Please call Customer Service at 1-866-235-5443 for information on returns for these items.
Most credits are posted to your personal credit card or Belk Rewards credit card within 15 business days from the time that your returned merchandise is received. For more information, visit our FAQ page.
If you have not received your credit after 15 business days, please call Customer Service at 1-866-235-5443
Read our FAQ for details about returns, refunds, restrictions, exchanges and more.
