Returns & Refunds


How to Return

Returns in Store

For any Belk store merchandise returns, bring your item and receipt to one of our stores to receive a refund or credit.

Returns by Mail

Send your return to:
Belk Returns Center,
2100 Hamilton Place Blvd., Ste B
Chattanooga, TN 37421-6045

Marketplace Returns

Marketplace items cannot be returned to Belk stores or via Belk.com Customer Care. Contact the seller directly for returns information.


Standard Return Policy

For returns with a receipt, packing slip or order confirmation email within 90 days of purchase, we will refund the full purchase price to the original form of payment.

For returns without a receipt, packing slip or order confirmation email or after 90 days of purchase, we will refund the lowest sale price offered in the last 60 days to a Belk gift card.

For Marketplace items contact the seller directly for return information. Learn more.

Please note that there are exceptions to our Standard Return Policy. Learn more.


Returns in Store
You can return all items bought in store and most items bought on belk.com to a Belk store except as set forth in our Return Policy Exceptions. For Marketplace items contact the seller directly for return information.
Learn more.

Bring your item(s) and receipt, packing slip or order confirmation email to receive a refund or credit. If you can’t find your receipt, ask about our receipt look up.

Find a Store

Returns by Mail
You can return most items bought on belk.com (including curbside pickup orders) by mail except as set forth below or in our Return Policy Exceptions. Items purchased at a Belk store, furniture purchased on belk.com and Belk Marketplace items are not eligible for return by mail. Please call Customer Service at 1-866-235-5443 for information on furniture returns.

To return items purchased at belk.com by mail, follow these steps:

On your packing slip, please indicate the reason for return beside the item description.

Package the slip, your item and appropriate packing materials. Please note that Belk cannot accept merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.

Send your return to:
Belk Returns Center,
2100 Hamilton Place Blvd., Ste B
Chattanooga, TN 37421-6045

Please note that customers are responsible for return shipping costs. Return shipping costs will be issued to a Belk Gift Card only if:

  • Your item was damaged in the initial shipping process;
  • You were shipped the incorrect item; or
  • You were shipped a defective item
  • We recommend shipping your package via FedEx or USPS insured services so your shipment can be tracked to our return center.



    You Have Options. We want you to be 100% satisfied with your purchase, but we know stuff happens. Please contact Customer Service with any questions regarding your purchase including returns at 1-844-466-3456. Here are your options for returns & exchanges:

    7 DAYS For A/Cs & water heaters
    14 DAYS For electronics, electronics accessories, computers & computer accessories there is a 15% restocking fee.*
    30 DAYS For appliances & fitness equipment there is a 15% restocking fee.*


    No Returns/Exchanges on the following Items:

  • Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician & found to have a manufacturer’s defect.
  • A/Cs & Water Heaters: No returns allowed on A/Cs or water heaters that have been used. Returns are allowed within 7 days of purchase if product is in new (unused) condition and includes original packaging, all manuals and accessories.
  • All flooring products.
  • All gas powered equipment.
  • Any Beats by Dre® products in store without a Conn’s RPP plan. Customers must contact Beats Customer service at 1 (800) 442-4000 for all Beats product-related issues.
  • Any DJ Party stereo system.
  • Any computer software.
  • Floor models and clearance items.
  • Gaming system bundles. Exchanges are allowed within 72 hours if merchandise is defective. After 72 hours of purchase, customers must contact the manufacturer for warranty issues: Xbox: 1-800-4MY-XBOX, Nintendo: 855-877-9099, Playstation: 800-222-7669


  • Requirements for all Returns/Exchanges:

    1. Proof of purchase.
    2. Merchandise must be in new condition as determined by Conn’s.
    3. Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount). All free promotional items tied to the purchase must also be returned.
    4. Delivery and installation charges will not be refunded on any returns.
    5. A second delivery fee will be charged on all exchanged merchandise unless original merchandise has been inspected by a Conn’s service technician and is found to be defective or the original merchandise fails within 24 hours of delivery or 72 hours if purchased with a Retail Service Agreement (RSA).


    *15% restocking fee is due at the time of the return/exchange. If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties. If your product fails while under the Conn’s Replacement Product Program (RPP), it will be replaced under the terms of the RPP. Charges for installation and delivery services are nonrefundable after the services have been performed. All refund checks will be processed within 10 calendar days.



    Customers must contact the marketplace seller directly for assistance with returns or exchanges. Marketplace items cannot be returned to Belk stores or via Belk.com Customer Care.

    Return instructions including Marketplace seller customer service contact information are available on the seller information page. You can find the seller page by clicking on the seller name of the item in your order history or your order confirmation email.

    Charges for shipping and returns may vary by Marketplace seller.


    Return Policy Exceptions

    Marketplace Items
    For Marketplace items contact the seller directly for return information. Learn more

    Special Occasion Dresses and Swimwear
    Must be returned with receipt, packing slip or order confirmation email within 45 days of purchase. Item(s) must be in their original condition with all tags attached. We will refund the full purchase price to the original form of payment.

    Designer Sunglasses (Sunnies)
    Must be returned with receipt, packing slip or order confirmation email within 45 days of purchase. Item(s) must be in their original condition with all tags attached. We will refund the full purchase price to the original form of payment.

    Fine Jewelry
    Must be returned with receipt, packing slip or order confirmation email within 90 days of purchase. We will refund the full purchase price to the original form of payment.

    What Goes Around Comes Around
    All purchases are final sale and not eligible for returns or exchanges. Although we try to select only the best vintage products, your What Goes Around Comes Around item may have irregularities and imperfections due to normal wear and tear.

    Last Chance merchandise ending in $.94
    All purchases are final sale and not eligible for return or exchange

    We are unable to accept returns in store for the following products purchased on belk.com:

  • Area Rugs
  • Furniture
  • Christmas Trees
  • Mattresses
  • Air Mattresses
  • Outdoor Grills
  • Candy & Food
  • Window Treatments, Curtains and Blinds
  • All Marketplace Items

  • Please call Customer Service at 1-866-235-5443 for information on returns for these items.


    Refunds

    Most credits are posted to your personal credit card or Belk Rewards credit card within 15 business days from the time that your returned merchandise is received. For more information, visit our FAQ page.

    If you have not received your credit after 15 business days, please call Customer Service at 1-866-235-5443



    Want to know more?

    Read our FAQ for details about returns, refunds, restrictions, exchanges and more.
    View FAQ page