Back to Customer Service
Home
  1. Customer Service
  2. Returns & Refunds

Returns & Refunds


Standard Return Policy
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase. Conditions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. We offer easy self-service return options for our customers. Carrier return shipping fees are $9.95 unless otherwise stated.

Returns in Store

Return in Store

Online Returns

Pack and Drop your item yourself

Conn's Return Item

Marketplace Returns

For Marketplace Items contact the seller directly for return information. Learn more.

Please note that there are exceptions to our Standard Return Policy. Learn more.
You can return all items bought in store and most items bought on belk.com to a Belk store except as set forth in our Return Policy Exceptions. Belk Outlet Locations do not accept returns for stores or belk.com purchases. For Marketplace items contact the seller directly for return information. Learn more. Learn more

Bring your item(s) and receipt, packing slip or order confirmation email to receive a refund or credit. If you can't find your receipt, ask about our receipt look up.

Most credits are posted to your personal credit card or Belk Rewards credit card within 15 business days from the time that your returned merchandise is received. For more information, visit our FAQ page.

If you have not received your credit after 15 business days, please call Customer Service at 1-866-235-5443

Marketplace Items
For Marketplace items contact the seller directly for return information. Learn More
Special Occasion Dresses and Swimwear
Must be returned with receipt, packing slip or order confirmation email. Item(s) must be in their original condition with all tags attached. We will refund the full purchase price to the original form of payment.
Designer Sunglasses (Sunnies)
Must be returned with receipt, packing slip or order confirmation email. Item(s) must be in their original condition with all tags attached. We will refund the full purchase price to the original form of payment.
Fine Jewelry
Must be returned with receipt, packing slip or order confirmation email. Item(s) must be in original condition with all tags present. We will refund the full purchase price to the original form of payment.
What Goes Around Comes Around
All purchases are final sale and not eligible for returns or exchanges. Although we try to select only the best vintage products, your What Goes Around Comes Around item may have irregularities and imperfections due to normal wear and tear.
Swiss Crown Rolex Watches
All purchases are final sale and not eligible for returns or exchanges.
Final Sale merchandise ending in $.94
All purchases are final sale and not eligible for return or exchange
We are unable to accept returns in stores for the following products purchased on belk.com:

  • - Area Rugs
  • - Furniture
  • - Christmas Trees
  • - Mattresses
  • - Air Mattresses
  • - Outdoor Grills
  • - Candy & Food
  • - Window Treatments
  • - Curtains and Blinds
  • - All Marketplace Items

You Have Options. We want you to be 100% satisfied with your purchase, but we know stuff happens.

Please contact Customer Service with any questions regarding your purchase including returns at 1-866-466-3456

Here are your options for returns & exchanges:

7 DAYS For A/Cs & water heaters

14 DAYS For electronics, electronics accessories, computers & computer accessories there is a 15% restocking fee

30 DAYS For appliances & fitness equipment there is a 15% stocking fee.
No Returns/Exchanges on the following Items:
  • - Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician & found to have a manufacturer's defect.
  • - A/Cs & Water Heaters: No returns allowed on A/Cs or water heaters that have been used. Returns are allowed within 7 days of purchase if product is in new (unused) condition and includes original packaging, all manuals and accessories.
  • - All flooring products.
  • - All gas powered equipment.
  • - Any Beats by Dre® products in store without a Conn's RPP plan. Customers must contact Beats Customer service at 1 (800) 442-4000 for all Beats product-related issues.
  • - Any DJ Party stereo system.
  • - Any computer software.
  • - Floor models and clearance items.
  • - Gaming system bundles. Exchanges are allowed within 72 hours if merchandise is defective. After 72 hours of purchase, customers must contact the manufacturer for warranty issues: Xbox: 1-800-4MY-XBOX, Nintendo: 1-855-877-9099, Playstation: 1-800-222-7669


Requirements for all Returns/Exchanges:
  1. Proof of purchase.
  2. Merchandise must be in new condition as determined by Conn's.
  3. Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount). All free promotional items tied to the purchase must also be returned.
  4. Delivery and installation charges will not be refunded on any returns.
  5. A second delivery fee will be charged on all exchanged merchandise unless original merchandise has been inspected by a Conn's service technician and is found to be defective or the original merchandise fails within 24 hours of delivery or 72 hours if purchased with a Retail Service Agreement (RSA).


*15% restocking fee is due at the time of the return/exchange. If your product fails while under manufacturer's warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties. If your product fails while under the Conn's Replacement Product Program (RPP), it will be replaced under the terms of the RPP. Charges for installation and delivery services are nonrefundable after the services have been performed. All refund checks will be processed within 10 calendar days.

Customers must contact the marketplace seller directly for assistance with returns or exchanges. Marketplace items cannot be returned to Belk stores or via Belk.com Customer Care.

Return instructions including Marketplace seller customer service contact information are available on the seller information page. You can find the seller page by clicking on the seller name of the item in your order history or your order confirmation email.

Charges for shipping and returns may vary by Marketplace seller.

Please call Customer Service at 1-866-235-5443 for information on returns for these items.