We want you to love your purchase, but if you are not completely satisfied, we gladly
accept
most returns by mail and in stores within 30 days of purchase. Conditions are noted below. Returned
items must
be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. We
offer
easy self-service return options for our customers. Carrier return shipping fees are $9.95 unless
otherwise
stated.
Returns in Store
Return in Store
Online Returns
Pack and Drop your item yourself
Conn's Return Item
Marketplace Returns
For Marketplace Items contact the seller directly for return information.
Learn more.
Please note that there are exceptions to our Standard Return Policy. Learn
more.
You can return all items bought in store and most items bought on belk.com to a
Belk store except as
set forth in our Return Policy Exceptions. Belk Outlet Locations do not accept
returns for stores or
belk.com purchases. For Marketplace items contact the seller directly for
return information.
Learn more. Learn
more
Bring your item(s) and receipt, packing slip or order confirmation email to
receive a refund or
credit. If you can't find your receipt, ask about our receipt look up.
Most credits are posted to your personal credit card or Belk Rewards
credit card within 15
business days from the time that your returned merchandise is received.
For more information, visit our FAQ
page.
If you have not received your credit after 15 business days, please call
Customer Service at (980) 447-5442
Marketplace Items
For Marketplace items contact the seller directly for return
information. Learn
More Special Occasion Dresses and Swimwear
Must be returned with receipt, packing slip or order confirmation email.
Item(s) must be in
their original condition with all tags attached. We will refund the
full purchase price to the original form of payment.
Designer Sunglasses (Sunnies)
Must be returned with receipt, packing slip or order confirmation email.
Item(s) must be in
their original condition with all tags attached. We will refund the
full purchase price to the original form of payment.
Fine Jewelry
Must be returned with receipt, packing slip or order confirmation email.
Item(s) must be in
original condition with all tags present. We will refund the full
purchase price to the original
form of payment.
What Goes Around Comes Around
All purchases are final sale and not eligible for returns or exchanges.
Although we try to
select only the best vintage products, your What Goes Around Comes
Around item may have
irregularities and imperfections due to normal wear and tear.
Swiss Crown Rolex Watches
All purchases are final sale and not eligible for returns or exchanges.
Final Sale merchandise ending in $.94
All purchases are final sale and not eligible for return or exchange
We are unable to accept returns in stores for the following
products purchased on
belk.com:
- Area Rugs
- Furniture
- Christmas Trees
- Mattresses
- Air Mattresses
- Outdoor Grills
- Candy & Food
- Window Treatments
- Curtains and Blinds
- All Marketplace Items
You Have Options. We want you to be 100% satisfied with your purchase,
but we know stuff
happens.
Please contact Customer Service with any questions regarding your
purchase including returns at
1-866-466-3456
Here are your options for returns & exchanges:
7
DAYS For A/Cs & water
heaters
14
DAYS For electronics,
electronics accessories, computers & computer
accessories there is a 15% restocking
fee
30
DAYS For appliances & fitness
equipment there is a 15% stocking fee.
No Returns/Exchanges on the following Items:
- Furniture, mattresses, décor & accessories unless inspected by a
Conn's Service
Technician & found to have a manufacturer's defect.
- A/Cs & Water Heaters: No returns allowed on A/Cs or water heaters
that have been used.
Returns are allowed within 7 days of purchase if product is in
new (unused) condition and
includes original packaging, all manuals and accessories.
- All flooring products.
- All gas powered equipment.
- Any Beats by Dre® products in store without a Conn's RPP
plan. Customers must contact
Beats Customer service at 1 (800) 442-4000 for all Beats
product-related issues.
- Any DJ Party stereo system.
- Any computer software.
- Floor models and clearance items.
- Gaming system bundles. Exchanges are allowed within 72 hours if
merchandise is defective.
After 72 hours of purchase, customers must contact the
manufacturer for warranty issues:
Xbox: 1-800-4MY-XBOX, Nintendo: 1-855-877-9099, Playstation:
1-800-222-7669
Requirements for all Returns/Exchanges:
Proof of purchase.
Merchandise must be in new condition as determined by Conn's.
Merchandise must include original box, packaging, all manuals and
accessories (value of
missing items will be deducted from the credit amount). All free
promotional items tied to
the purchase must also be returned.
Delivery and installation charges will not be refunded on any
returns.
A second delivery fee will be charged on all exchanged merchandise
unless original
merchandise has been inspected by a Conn's service
technician and is found to be
defective or the original merchandise fails within 24 hours of
delivery or 72 hours if
purchased with a Retail Service Agreement (RSA).
*15% restocking fee is due at the time of the return/exchange. If your product
fails while under
manufacturer's warranty or Conn's RSA, Conn's Factory Authorized
Service will repair
your product according to these warranties. If your product fails while under
the Conn's
Replacement Product Program (RPP), it will be replaced under the terms of the
RPP. Charges for
installation and delivery services are nonrefundable after the services have
been performed. All
refund checks will be processed within 10 calendar days.
Customers must contact the marketplace seller directly for assistance
with returns or exchanges.
Marketplace items cannot be returned to Belk stores or via Belk.com
Customer Care.
Return instructions including Marketplace seller customer service
contact information are
available on the seller information page. You can find the seller page
by clicking on the seller
name of the item in your order history or your order confirmation email.
Charges for shipping and returns may vary by Marketplace seller.
Please call Customer Service at (980) 447-5442 for information on
returns for these items.