Back to Customer Service
Home
  1. Customer Service
Conn's x Belk.
Conn's x Belk.
What is Conn's? Conn's Home Plus is a specialty retailer of home goods, featuring furniture, appliances and electronics with a mission to elevate home life to home love.
Now available in select stores.
Northlake.
Raleigh Triangle.
Charleston.
Knoxville West Town.
Ridgeland.
Johnson City.
Clarksville.
Kinsgport.
Gastonia.
Jacksonville-Avenues.
Gainesville.
Ocala.
Kennesaw.
Conyers.
Buford.
Winder
Fayetteville
Norcross
Tupelo


Conn's Delivery

On the evening before your delivery, you will receive an email, a phone call, and a text message from Conn’s HomePlus to provide you with a three-hour timeframe for delivery.
Unfortunately, this timeframe is pre-set, and unable to be changed. However, the driver will contact you when enroute to you or close by.
No, you do not need to confirm your three-hour timeframe.
If the email link is not confirmed you will receive phone calls from our automated system. Please confirm either by email or phone before 6:30 p.m. If no response is received by 6:30 p.m., your delivery will be rescheduled for the next available day.
Please call our Delivery Call Center at 844-466-3456 between 8 a.m. and 8 p.m. central time to reschedule for a different day or to amend your address. As stated above, we cannot change the three-hour window for the scheduled delivery date.
Anyone over the age of 18 can sign for the delivery.


Conn’s Repair Service Agreement

Our warranty coverage is offered at the time of purchase to ensure your product is protected from mechanical or electrical failures.
Our warranty will repair your product in the event of a covered failure. It runs concurrent with the manufacturer’s warranty to provided additional benefits that the manufacturer may not cover.
Accidental coverage elected at the time of sale will cover physical damage to laptops, computers, and tablets in the event of any physical damage. It does not provide coverage to any major appliances or electronics that have failed as a result of physical damage. (* Note: Accidental coverage cannot be purchased as a standalone coverage, it must be purchased with the Repair Service Agreement (RSA) plan.)
Conn’s warranty plan covers additional benefits such as:
  1. Food loss up to $150 for refrigerators and $250 for freezers.
  2. Replacement of one defective TV remote control
  3. Removal and re-installation of TV on stand or wall mount because of a covered repair if Conn’s installed it at the time of delivery.
  4. Replacement of the covered product with a new one of equal or similar features and functionality, in the event of the following:
  • The covered product is deemed non-repairable
  • Repair parts become unavailable
  • The total time to repair the product from the date of initial service visit exceeds 30 days
  • The total repair cost exceeds the cost to replace the product
No, there is no charge for the service call while the product is covered.

No, our plan runs concurrent to the manufacturer’s warranty in case there is any failure that the manufacturer will not cover that our plan does cover.

Conn’s offers three different warranty plans: RSA (Repair Service Agreement), FG (Furniture Gard), and RPP (Replacement Product Plan).


Conn’s Furniture Gard

Conn's offers you the opportunity to purchase a service agreement* to cover structural repairs and the removal of stains for furniture and certain bedding products that you purchase from us. The coverage period is 36 months and begins the day you purchase the product.
This plan may be purchased on single or multiple products. The maximum benefit for service under this plan is limited to the lesser of an aggregate of the original retail purchase price or $25,000 during the coverage period.
The plan covers only the following stains and no others:
  • Household food and beverage stains
  • Accidental/incidental staining from humans and pets, including saliva, urine, stomach fluid or blood
  • Ballpoint pen ink
  • Crayon
  • Facial cosmetics or nail polish
You must report the stain within 15 days of occurrence. Waiting could result in permanent setting of the stain and the coverage may be cancelled.
  • Your product(s) must have been maintained through routine cleaning and maintenance, shielded from direct sunlight, and protected from prolonged exposure to heating sources, vents, and radiators.
  • Mattresses must be properly supported as outlined by the manufacturer.
  • Conn's cannot guarantee an exact color match to fabric or leather due to differences in dye lots and natural grains.
  • Conn's will attempt to restore the damaged or stained area to like new condition or may re-upholster the product or section of product. If Conn's cannot restore the product to like new condition, Conn's will replace the product or issue a store credit or refund. Replacement of the product or issuance of a store credit or refund fulfills the plan in its entirety and the coverage period will end on that date. You may be eligible to purchase a service agreement* if you receive a replacement product.
  • Not available on floor model, as- is, or clearance products.


Vendor Links

Conn’s – Samsung On Command

Get Product Help & Support | LG USA Support



Return Policy

You Have Options. We want you to be 100% satisfied with your purchase, but we know stuff happens. Please contact Customer Service with any questions regarding your purchase including returns at 1-844-466-3456. Here are your options for returns & exchanges:

 

7 DAYS For A/Cs & water heaters
14 DAYS For electronics, electronics accessories, computers & computer accessories there is a 15% restocking fee.*
30 DAYS For appliances & fitness equipment there is a 15% restocking fee.*

 

No Returns/Exchanges on the following Items:

  • Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician & found to have a manufacturer’s defect.
  • A/Cs & Water Heaters: No returns allowed on A/Cs or water heaters that have been used. Returns are allowed within 7 days of purchase if product is in new (unused) condition and includes original packaging, all manuals and accessories.
  • All flooring products.
  • All gas powered equipment.
  • Any Beats by Dre® products in store without a Conn’s RPP plan. Customers must contact Beats Customer service at 1 (800) 442-4000 for all Beats product-related issues.
  • Any DJ Party stereo system.
  • Any computer software.
  • Floor models and clearance items.
  • Gaming system bundles. Exchanges are allowed within 72 hours if merchandise is defective. After 72 hours of purchase, customers must contact the manufacturer for warranty issues: Xbox: 1-800-4MY-XBOX, Nintendo: 855-877-9099, Playstation: 800-222-7669

 

Requirements for all Returns/Exchanges:

  1. Proof of purchase.
  2. Merchandise must be in new condition as determined by Conn’s.
  3. Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount). All free promotional items tied to the purchase must also be returned.
  4. Delivery and installation charges will not be refunded on any returns.
  5. A second delivery fee will be charged on all exchanged merchandise unless original merchandise has been inspected by a Conn’s service technician and is found to be defective or the original merchandise fails within 24 hours of delivery or 72 hours if purchased with a Retail Service Agreement (RSA).

 

 

*15% restocking fee is due at the time of the return/exchange. If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties. If your product fails while under the Conn’s Replacement Product Program (RPP), it will be replaced under the terms of the RPP. Charges for installation and delivery services are nonrefundable after the services have been performed. All refund checks will be processed within 10 calendar days.

Note: Conn’s by Belk products will be charge at the time of purchase. If the order is cancelled for any reason, you will be refunded on the original method of payment.